Our products and services are targeted primarily at business users. We supply outbound telephony at a fraction of the cost of the main incumbent carriers, along with inbound telephone solutions in the form of marketing numbers. These marketing numbers can have additional services added to them, from simply allowing a caller to route a call to a specific department through to highly intelligent data gathering and call recording. (see our Marketing Numbers Section)
Our service levels are as follows:-
Inbound calls
Based on reasonable quantities, Z1 Telecom will work to the following targets for completion of such orders:-
| Simple Number Translation Service: |
2 Working Days |
| IN Services: |
5 Working Days (from receipt of complete order) |
| Bespoke Pricing Request: |
5 Working Days |
| Bespoke IN Solution: |
Agreed at point of order |
Should you require a change of target for a specific date and time we require the following notice.
Timed Change of Target:
(With no intelligence) |
1 Working Day (min notice) |
Timed Change of Target:
(With intelligence) |
5 Working Days (min notice) |
Outbound calls
| New Account set-up: |
2 Working Days |
| Bespoke Pricing Reques: |
5 Working Days |
| IDA: |
3 Working Days |
| CPS: |
12 Working Days |
| New Analogue Telephone Lines: |
10 Working Days |
| Digital Lines: |
10 Working Days |
| ISDN30e: |
25 Working Days (subject to survey) |
Should you wish to have your bespoke plan IN solution built quicker than the SLA stated. We offer a 'fast-track' solution; prices are available for this service upon request |
Calls and Lines 
