FAQs

Z1 Telecom


What are the benefits of using Z1 Telecom?

With Z1 Telecom you get:

  • One consolidated bill for all your telephone charges.
  • One point of contact for all your telephony requirements.
  • Significant savings to be made on your call charges and line rental.
  • You still have the use of BTs world renowned high quality network.
  • All repairs and new installations are carried out by highly trained engineers under the name of Openreach (a subsidiary of BT).

    What lines are available on the service?
    We can transfer existing lines and order new installations for all of the following line types:
  • PSTN Single Lines
  • PSTN Multi Lines
  • ISDN2e
  • ISDN30e We can also transfer but not provision new installations of ISDN30 DASS.

    Will an engineer need to visit?
  • No, all transfers are done without an engineer having to visit. Obviously for new installations an engineer will need to visit your premises.

    Will my line go down during a transfer?
  • No, transfers are done seamlessly and there will be no interruption to your service. How do I pay for the service? All charges for rental and any additional services will be taken by direct debit on a monthly basis unless any other agreement is in place.

    What happens if I experience a fault?
  • In the unlikely event you suffer a fault on the line, do not ring BT as they will not be able to assist. If you have a problem at any time of the day or night and any day of the week, please call our customer service line on 0870 050 8021 and select the fault option.

    What if I decide to cancel my service?
  • You will be required to agree to a minimum 12-month service period. If you wish to cancel during this period, cancellation fees may apply.

    Can I still use the Internet?
  • If you have ADSL on your line then the transfer will not affect this in any way whatsoever. Moreover we may save you money on your broadband - please contact us for more information.

    What if I want extra lines or new services?
  • If you need any new lines Z1 Telecom Ltd can provide these with a saving of around 15% over our main competitors.

Testimonials

What our clients say about us


To whom it may concern!

I wish to recommend the services of Brian Elsworth of Z1 Telecom. He has shown himself to be industrious, knowledgeable and helpful with regard to the installation and maintenance of our telephone system.

A J Evans - Rods UK ltd

It’s not very often that as a company we feel inclined to write to our suppliers, other than occasions where problems have occurred, but in this case we feel it right to make an exception.

We want you to know that we have been very impressed with the quality of the service your company has provided us to date, in particular we appreciate the responsiveness and professionalism of your engineer Bryan Elsworth, without which we would probably not have made the switch from BT.

Please pass on our thanks to the staff, they have made the transition as easy as we could have wished and gone the extra mile to make sure we are fully up to speed on the new set up.

We look forward to doing business with you for years to come.

Chris Hawley - Auto-Lift UK Ltd

Competitive trouble-free service.

Trevor J. Grice BSc. - Managing Director , Lichtgitter UK Ltd.

To whom it may concern.

I would like to may it known that we have received 1st class service from Z1 Telecom and Bryan Elsworthhave been superb. Whenever we have requested help they have always been willing to help over the phone or, if requested, they find the time to make a call out.

After poor service in the past from other telecommunications companies it’s been a pleasure to find Z1 and we are more than satisfied with all aspects of the company.

Thank you.

W Liversidge - D.O.T.M.O.T LTD

I would highly recommend Z1 to anyone! We’ve had their telephone system installed now for a year now and the whole set up was trouble free thanks to Dan. The support they’ve shown over the year with any queires has been fantastic, in particular Dan and Bill.

Tony Snowden - Mitsubishi Motors - Oakley Service Station Ltd

Parkinson & Hartley are delighted with the professional service and complete reassurance Z1 provides, with aftercare and maintenance of our telephone and broadband services.

Paul Hartley - Director , Parkinson & Hartley

All the team at Thermofuse Pipelines Ltd would like to thank Z1 Telecom for setting up our new telephone system, internet and email facilities. The service received was excellent from start to finish and on the occasions when we have required assistance there has always been someone from Z1 there to help. Thank you for your continual service and support.

Paul Hurst - Project Manager , Thermofuse Pipelines Ltd